Privacy Policy

1. Information We Collect

pgjl collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

1.1 Information You Provide Directly

• Account Registration Data: When you create an account, we collect your full name, date of birth, email address, mobile phone number, residential address, and chosen username and password.
• Identity Verification Data: To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, we may collect copies of government-issued identification documents such as Philippine passport, driver's license, SSS ID, UMID, or Postal ID, as well as proof of address documents such as utility bills or bank statements.
• Payment Information: We collect payment method details including GCash mobile number, PayMaya account information, bank account numbers (BPI, BDO, Metrobank, UnionBank, etc.), and transaction history. Note that we do not store full credit or debit card numbers on our servers; such information is processed securely through our payment service providers.
• Communications: When you contact our customer support team via email, live chat, or other channels, we collect the content of your communications, including any attachments or screenshots you provide.

1.2 Information Collected Automatically

• Device and Technical Information: We automatically collect information about the device you use to access the Platform, including device type, operating system, browser type and version, IP address, unique device identifiers, and mobile network information.
• Usage Data: We collect information about your interactions with the Platform, including pages visited, games played, bet amounts, win/loss records, session duration, click patterns, and timestamps of activities.
• Location Data: We may collect approximate location information based on your IP address to verify that you are accessing the Platform from a permitted jurisdiction and to comply with geo-blocking requirements.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 8 for more details on cookies.

2. How We Use Your Information

pgjl processes your personal information for the following purposes:

2.1 Service Provision and Account Management

• To create and maintain your player account
• To process deposits, withdrawals, and other financial transactions
• To provide access to games and Platform features
• To track your gaming activity, balances, and transaction history
• To communicate with you about your account, transactions, and Platform updates

2.2 Legal and Regulatory Compliance

• To verify your identity and age (21+ requirement)
• To comply with KYC and AML obligations under Philippine law
• To detect and prevent fraud, money laundering, and other illegal activities
• To enforce our Terms and Conditions and other policies
• To respond to legal requests from Philippine government authorities

2.3 Platform Improvement and Personalization

• To analyze usage patterns and improve Platform functionality
• To personalize your gaming experience and recommend games based on your preferences
• To conduct research and development for new features and services
• To troubleshoot technical issues and optimize Platform performance

2.4 Marketing and Promotions

• To send you promotional offers, bonuses, and marketing communications (with your consent)
• To notify you about tournaments, special events, and new game releases
• To conduct surveys and gather feedback about our services

2.5 Customer Support

• To respond to your inquiries, complaints, and support requests
• To investigate and resolve disputes
• To provide assistance with account issues and technical problems

3. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, pgjl processes your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications.
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you under the Terms and Conditions, including providing gaming services and processing transactions.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including KYC, AML, age verification, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, Platform security, service improvement, and internal analytics, provided such interests do not override your fundamental rights and freedoms.

4. Data Sharing and Disclosure

pgjl does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under limited circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: We share payment information with GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers to process deposits and withdrawals.
• Identity Verification Services: We may share identification documents with third-party KYC verification providers to confirm your identity and age.
• Game Providers: We share limited data with game developers and software providers to deliver gaming content on the Platform.
• Cloud Hosting and IT Services: We use third-party cloud infrastructure and IT service providers to host and maintain the Platform.
• Customer Support Tools: We may use third-party customer support platforms to manage and respond to your inquiries.

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to Philippine government agencies, law enforcement, courts, or regulatory bodies when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Enforce our Terms and Conditions or other policies
• Protect the rights, property, or safety of pgjl, our users, or the public
• Detect, prevent, or investigate fraud, security breaches, or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

5. Data Security Measures

pgjl takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege. Employees with access to personal data are bound by confidentiality obligations.
• Secure Infrastructure: We use secure cloud hosting services with robust physical and network security controls, including firewalls, intrusion detection systems, and regular security audits.
• Regular Security Assessments: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Incident Response: We maintain an incident response plan to promptly detect, investigate, and respond to data breaches or security incidents.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention and Deletion

6.1 Retention Period. pgjl retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your active account and for five (5) years after account closure to comply with Philippine financial record-keeping requirements.
• Transaction Records: Retained for seven (7) years to comply with tax and AML regulations.
• KYC Documents: Retained for five (5) years after account closure as required by Philippine gaming and AML regulations.
• Marketing Communications: Retained until you withdraw consent or for two (2) years of inactivity, whichever comes first.
• Customer Support Records: Retained for three (3) years to maintain service quality and resolve disputes.

6.2 Data Deletion. Upon expiration of the applicable retention period, we will securely delete or anonymize your personal data. You may request deletion of your data at any time, subject to our legal obligations to retain certain information. See Section 7 for details on exercising your right to erasure.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you, including information about how we process your data.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data, subject to our legal obligations to retain certain information for compliance purposes.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe we have violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 13. We will respond to your request within thirty (30) days.

8. Cookies and Tracking Technologies

8.1 What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly , including authentication, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use the Platform, such as which pages you visit most often and whether you encounter errors. This helps us improve Platform performance.
• Functionality Cookies: Remember your preferences and settings, such as language preference, to provide a more personalized experience.
• Analytics Cookies: Help us understand user behavior and measure Platform traffic using tools like Google Analytics.

8.3 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect Platform functionality. For more information on managing cookies, visit your browser's help section.

9. Third-Party Links and Services

The pgjl Platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. pgjl does not endorse or make any representations about third-party websites or services.

10. International Data Transfers

Your personal information is primarily stored and processed within the Philippines. However, some of our service providers and business partners may be located outside the Philippines. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with Philippine data protection standards. Such safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. By using the Platform, you consent to the transfer of your data to countries outside the Philippines where necessary to provide our services.

11. Children's Privacy

The pgjl Platform is intended for use by individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete such information and terminate the associated account. If you believe that we have collected information from a minor, please contact us immediately using the contact information in Section 13.

12. Changes to This Policy

pgjl reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by posting the updated Policy on the Platform with a revised "Last Updated" date and, where appropriate, by sending you an email notification or displaying a prominent notice on the Platform. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

13. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

• Data Protection Officer: pgjl Privacy Team
• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• Response Time: We aim to respond to all privacy-related inquiries within thirty (30) days

National Privacy Commission: If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

• Address: 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila, Philippines
• Website: www.privacy.gov.ph
• Email: [email protected]

Acknowledgment: By using the pgjl Platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.